Politique d’expédition
Thank you for visiting and shopping at PawParadise.
Below are the terms and conditions that constitute our Shipping Policy.
Processing Time
Our orders are processed within 1-3 business days, During seasonal times like Black Friday and Christmas, order processing can take up 5 business days, We appreciate your patience while we prepare your order.
If there will be a significant delay in the shipment of your order, we will contact you via email.
Shipping Times
We partner with international suppliers to bring you unique products at the best prices.
Typical delivery times are:
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United States: 7–20 business days
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Canada, Australia, UK: 10–25 business days
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Europe: 01–03 business days
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Rest of World: 15–35 business days
Note: Delivery times may vary depending on your location, customs clearance, and seasonal demand.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
We often offer free worldwide shipping on selected items.
Order Tracking
Once your order has shipped, you will receive an email with your tracking number.
Tracking information may take 1–3 business days to update.
Customs, Duties, and Taxes
PawParadise is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping (tariffs, taxes, customs duties) are the responsibility of the customer.
Lost or Delayed Packages
At PawParadise, we do our best to ensure your order is delivered on time. However, delays can occur due to factors beyond our control such as customs inspections, postal service disruptions, or peak holiday seasons.
Delayed Packages
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If your order has not arrived within the estimated delivery time frame listed in our Shipping Policy, please allow an additional 5–10 business days as some shipments may be delayed due to customs or high shipping demand.
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We cannot offer a refund for delayed delivery unless the delay exceeds 5 days beyond the maximum estimated delivery time for your country.
Lost Packages
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A package is considered lost if it has not been delivered within 45 business days from the shipping date and the tracking information shows no movement.
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If your package is confirmed lost, we will offer you a free replacement or a full refund.
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Claims for lost packages must be made within 60 days from your order date by contacting us at [Your Support Email].
Incorrect Shipping Address
We are not responsible for packages lost due to incorrect or incomplete shipping addresses provided by the customer.
Please double-check your address details before placing your order.
Contact Us
If you have any questions about your shipment, please contact us at:
📧 [Your Support Email]